Zero-Downtime IT Takeover & Cyber Insurance Compliance for an Anchorage Firm
Transitioned an Anchorage firm away from an unresponsive out-of-state MSP in 48 hours without disrupting staff.
- 15-Min Remote Triage
- Anchorage, Mat-Su & Statewide
- Security-First Architecture
18-Person Professional Services Firm (Anchorage)
An Anchorage professional firm was paying a national call-center MSP thousands per month yet waiting 3+ days for basic ticket responses—and faced a looming cyber liability insurance renewal that their existing provider hadn't prepared them for.
The Challenge
The outgoing national MSP closed its helpdesk at 1:00 PM Alaska time, had left stale global admin accounts active from technicians who left years ago, and couldn't provide documentation for the firm's firewall, domain registrar, or backup recovery tests.
Our Approach
Kismet AK executed our structured MSP Takeover Checklist: first securing break-glass Global Admin control of Microsoft 365 and domain DNS, then rotating firewall and switch credentials, silently deploying our EDR and RMM agents during lunch without rebooting a single workstation, and implementing immutable 3-2-1 backups and Conditional Access MFA.
Project Results
- Zero minutes of employee downtime during the entire MSP cutover
- Passed cyber liability insurance underwriting audit on the first submission
- Helpdesk average response time dropped from 3 days to under 18 minutes during Alaska hours
- Removed 7 orphaned external admin accounts and documented the entire network topology
No Lock-InWant to achieve similar results for your business?
Schedule an IT assessment. We will audit your network, backups, and configurations to optimize your infrastructure.
On-site in Anchorage, Wasilla, Palmer & Eagle River • Remote & fly-in support statewide
Estimate Monthly IT Cost
Compare Managed IT, Co-Managed IT, and HIPAA/CMMC compliance vs. in-house staff.
Switching IT Providers?
Locked out of admin credentials or tired of slow tickets? See our 14-day takeover playbook.
Outage or Security Incident?
Immediate Alaska remote & on-site triage for ISP cuts, hacked M365, or server failures.