Urgent IT Issues Support
Urgent Help: Hacked Business Email Compromise Recovery
Urgent help for hacked email accounts. Stop the breach, reset access, and verify data security.
If an employee's email account has been compromised or hacked, immediate containment is critical to prevent wire fraud, invoice spoofing, and database data leaks. We help you lock down and recover access rapidly.
Common Warning Signs
- Clients reporting suspicious invoice changes or invoice requests sent from your address
- Strange rules created in Outlook or Gmail setting incoming mail to archive or delete
- Unable to log in using your password, or getting prompt requests for MFA that you did not trigger
- Sent folder contains emails you did not draft or coordinate
Long-Term Prevention
- Enforcing multi-factor authentication (MFA) across all staff logins
- Setting SPF, DKIM, and DMARC rules to prevent scammers from spoofing your domain name
- Employee phishing drills to recognize malicious login landing page screens
Immediate Recovery Steps
- 01
Contain
Force log out of all active web and app sessions in your admin portal
- 02
Password reset
Change credentials to a complex, generated password
- 03
MFA check
Check registration details to ensure bad actors did not add their own phone/app to MFA profiles
- 04
Rule audit
Delete hidden email routing rules forwarding messages to external addresses
- 05
Log review
Examine mail logs to see what folders and files were viewed or downloaded
Need urgent tech support or security advice?
Do not wait. Reach out now, and an Alaska-based IT consultant will contact you to contain and resolve the issue.